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System Prerequisites

Some areas of NetSupport’s functionality rely on the presence of certain files/applications; please ensure these are available before installing NetSupport Manager:

PC requirements:
Windows 10, 8 and 8.1 (32bit and 64 bit), Windows Server 2012, Windows 7 (32bit and 64bit), 2008 (32bit, 64 bit and R2), Vista (32bit and 64 bit), 2003 (Service Pack 1) and XP (Service Pack 3 and above).

TCP/IP, HTTP or legacy (IPX and NetBIOS).

NetSupport Manager offers full integration with thin and zero Client environments as well as compatibility with MultiPoint, MultiSeat and virtual desktop environments from WYSE Technologies, Microsoft, HP, NComputing (X-series and L-series), MiniFrame (SoftXpand) and many others.

Mac requirements:
The NetSupport Manager Client is compatible with Mac OS X and carries Mac Universal certification. The NetSupport Manager Mac Client supports Mac OS X version 10.5 and later, Leopard, Snow Leopard, Lion, Mountain Lion, Mavericks and Yosemite, on Intel platforms.

Mobile Control:
The NetSupport Manager Mobile Control for iOS and Android provides mobile remote control for existing NetSupport Manager remote control users from any iPad, iPhone, iPod, Android Tablet and smartphone or Kindle Fire.

The NetSupport Manager Mobile Control is available for free download from appropriate App Stores. Visit our mobile page for more information.

Android Client app:
The NetSupport Manager Client for Android can be installed on each Android device (4 or later) and connected from the Windows Control (12.5 or above).

Chrome OS Client:
For use in an existing or new NetSupport-managed environment, the NetSupport Manager for Chrome Client extension can be installed on each Chrome OS device. From the Control, you can then connect to each system, enabling you to monitor the screens and interact with each Chrome OS device quickly and efficiently.

Legacy platform support:
Legacy support is provided for the following platforms:

Windows NT4, Windows 2000, Windows XP (pre Service Pack 3) and Windows 2003 (pre Service Pack 1).

Note: An earlier version of NetSupport Manager is required on these platforms

Legacy Linux platform support:

OpenSuSE 11.2 – 12.1,
SuSE Enterprise Desktop 11,
SuSE Enterprise Server 11,
Ubuntu / Edubuntu 9.04 – 12.04,
Debian 5-6,
Red Hat Enterprise Linux 6,
CentOS 6 – 6.6,
Linux Mint 9 – 14
Fedora 11 – 17.

Desktop Managers: GNOME, KDE, Unity 2D, Ubuntu Classic (No Effects Only), MATE and Cinnamon.

Pocket PC:
Operating system: Pocket PC 2003 or Windows Mobile 2003 and above. Processor: Strong ARM processors. ActiveSync / WiFi wireless LAN capabilities.

Device RAM: 32Mb (64Mb recommended). Storage: Minimum 2Mb, full installation 10Mb required.

Windows CE: Operating System: Windows CE 4.2 or above. Processor: Strong ARM processors, X86 Compatible. ActiveSync capabilities. Device RAM: 32Mb (64Mb recommended). Storage: 5Mb free space required.